Frequently Asked Questions

Find answers to common questions about our packaging products,customization,ordering process, and shipping.

General Questions

We supply a wide range of food and beverage packaging products, including PET plastic cups, PLA cups, paper cups, food containers, lids, and other packaging solutions.

Yes. We support customized packaging solutions based on your product requirements, including custom printing, sizes, materials, colors, and packaging specifications.

Yes. We work with customers in different international markets and provide export-oriented packaging solutions for food, beverage, and related businesses.

Yes. Samples can be arranged before bulk production so you can evaluate the product’s material, appearance, size, and overall quality.

You can contact us through our website, email, WhatsApp, or other available contact channels. Our team will respond with product information and a suitable quotation.

Yes. You can share your product application, required size, capacity, material, quantity, and other specifications with our team. We can recommend suitable packaging options based on your requirements.

Products & Materials

Depending on the product, available materials may include PET, PLA, paper, and other packaging materials. The suitable material depends on the application, beverage or food type, and required performance.

We supply PET plastic cups in standard capacities ranging from 0.75 oz to 32 oz (including 0.75oz,8oz,12oz, 16oz, 20oz, 24oz, and 32oz) with standard 92mm and 98mm rim diameters. Available sizes depend on the specific cup model and can be confirmed according to your requirements.

Yes. PET plastic cups are commonly used for cold beverages such as iced coffee, juice, milk tea, smoothies, soft drinks, and other chilled drinks.

Yes. Matching lids can be provided for many cup models. Lid compatibility depends on the cup diameter and specific design.

Yes. Depending on the product, alternative materials, sizes, capacities, shapes, and other specifications may be available. Our team can recommend suitable options based on your requirements.

Our packaging products are selected according to their intended food and beverage applications. Specific food-contact requirements, test reports, and certifications can be discussed and confirmed for the relevant product.

PET is a widely used recyclable plastic material. However, actual recycling depends on local collection systems and recycling facilities in the destination market.

Customization & MOQ

Yes. Custom logo and artwork printing can be available for selected products. Printing options depend on the product material, design, printing area, colors, and order quantity.

MOQ depends on the product, material, size, customization requirements, and production method. Please contact us with your specifications so we can confirm the applicable MOQ.

MOQ can vary because different products may require different production processes, materials, printing methods, tooling, and setup requirements.

Yes. Depending on the product and production requirements, customized sizes and capacities may be available. Our team can evaluate your requirements and recommend suitable options.

Yes. Depending on the product and order requirements, customized packaging, labels, carton markings, and other packing specifications may be available.

Yes. If you have an existing design, you can provide the artwork for review. If you are developing a new packaging project, our team can also discuss the required specifications and printing options with you.

For custom printing projects, artwork requirements depend on the product and printing method. Vector formats such as AI, EPS, or PDF are generally preferred for production artwork.

Sample and trial orders may be available depending on the product and customization requirements. Please contact us with your desired quantity and specifications for confirmation.

Ordering & Pricing

You can contact our sales team with your product requirements, including product type, size, quantity, customization requirements, and destination. We will provide a quotation and discuss the next steps with you.

To prepare an accurate quotation, please provide the product type, material, size or capacity, quantity, customization requirements, lid requirements if applicable, and destination country or port.

If you are not sure about the exact product, you can also send us a product photo, drawing, sample, or reference link.

Pricing depends on factors such as product type, material, size, order quantity, customization requirements, printing, packaging, and shipping destination.

Depending on the products and order requirements, different products or sizes may be combined in one shipment. Our team can help evaluate the most suitable combination based on your quantity and shipping requirements.

Yes. Unit pricing can vary according to order quantity because production setup, materials, printing, packaging, and other costs may change with different order volumes.

Quotation validity depends on the product, raw material costs, exchange rates, and market conditions. The validity period will be stated in the quotation when applicable.

Samples & Quality

Yes. Samples can be arranged so you can evaluate the product before placing a bulk order.

You can check the material, size, capacity, appearance, transparency, dimensions, lid compatibility, printing quality, and overall product performance according to your application.

Customized samples may be available depending on the product, printing requirements, artwork, and production method. Additional sampling or setup costs may apply depending on the project.

Sample lead time depends on product availability, customization requirements, printing, and whether new tooling or development is required.Usually 1–3 weeks. The estimated sample lead time will be confirmed for each project.

Quality control is carried out according to the product specifications and production requirements. We can discuss inspection requirements and quality standards before production for applicable orders.

Third-party inspection arrangements may be discussed depending on the order and customer requirements. Please contact our team before production to confirm the inspection process.

Production & Shipping

Production lead time depends on the product, order quantity, customization requirements, and current production schedule. The estimated lead time will be confirmed before production.

Depending on the order size and destination, shipping options may include sea freight, air freight, express delivery, or other suitable transportation methods.

Yes. We can discuss suitable shipping arrangements based on your destination, order volume, and delivery requirements.

Door-to-door shipping may be available depending on the destination, order size, shipping method, and applicable trade terms. Please contact us with your delivery address for confirmation.

Yes. If you already work with a freight forwarder, we can discuss shipment arrangements based on your order and agreed trade terms.

Products are packed according to their specifications and transportation requirements. Export packing can include inner bags, cartons, labels, carton markings, and other packing requirements where applicable.

Yes. Customized carton markings, labels, SKU information, shipping marks, and other packaging information may be available depending on the order requirements.

Payment & After-Sales

It’s usually by TT.Payment terms depend on the order, product specifications, order quantity, and cooperation arrangements. Our sales team will confirm the applicable payment terms when preparing your quotation and order.

After order confirmation, we will finalize the product specifications, artwork if applicable, packaging requirements, payment arrangements, production schedule, and shipping details before production begins.

Yes. The order details and agreed specifications will be confirmed before production.

If a quality issue occurs, please provide relevant photos, videos, inspection information, or other details. Our team will review the issue and work with you to determine an appropriate solution.

Quality control is carried out according to the product specifications and production requirements. We can discuss inspection requirements and quality standards before production for applicable orders.

Yes. For repeat orders, we can refer to the previous product specifications and order information to help streamline the quotation and production process.

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